Online Bill Pay
Quickly pay your monthly storage bill online right here on our website. All you need is a debit or credit card and a few moments to spare.
Online Portal Guides
We have created step-by-step guides to help you with the online portal. Click on one of the following for assistance with:
- Setting up an Online Account
- One-Time Payment
- AutoPay Set Up
- Updating Information
- Password – Self Reset
- Password – Staff Assisted Reset
- Adding a Unit
If you have additional questions, call your facility to speak with a manager!
Past Due Reminder
The Account is considered past due as of 12:01am on the 6th of the month and a $10 late fee added and access to the facility denied. Other late fees apply per location lease agreement.
ANY past due account paid after the office has closed or within 30 minutes till closing time will result in the overlock NOT being removed until the next business day. Please remember the online system can take up to 30 minutes to notify the staff of an Online Payment. If you need access, it is your responsibility to make sure the bill is paid on time.
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Weather Update April 2 2025
💳 Past Due Accounts During Severe Weather
- For safety reasons, overlocks will not be removed during storms.
- If your account is past due, the overlock will be removed once weather conditions permit and your account is current.
🚧 Gate Access During High Winds
- Be patient when entering or exiting. High winds may delay gate operation.
- Wait until the gate fully opens before proceeding to avoid damage to your vehicle or the gate.
- Please use extra caution when navigating the property.
🧯 Secure Your Unit Before Leaving
- Ensure your unit door is fully closed and latched.
- If you have a climate-controlled unit, please make sure the building entry doors are closed securely behind you.
- This helps to protect your items and others nearby from weather-related damage.
⚡ In Case of Power Outages
- During a power outage, gate access, security systems, and climate controls may be affected.
- For safety, the facility may temporarily shut down until conditions improve.
- We will provide updates on our Germantown Facebook as soon as possible.