Online Customer Account Guide
Christine
October 5th, 2023
Storage Towne Online Customer Account Guide We understand that managing your account is important to you, so we have provided step-by-step guides to help you navigate through the process effortlessly. Simply click on the guides below to get started: We hope these step-by-step guides will assist you in managing your Storage Towne customer account effectively. Should you have any further questions or need additional assistance, please do not hesitate to reach out to staff at the location you are currently storing with. Happy managing!
Setting up an online account is a simple process that allows current customers to access their account information and manage their services online. To begin:
- Navigate to our website and locate the "Sign Up" or "Register" button.
- Enter your account details, including your account number, email address, and a password.
- Once registered, log in using your username and password.
Access your user-friendly dashboard to view account details and manage payments.
For customers who prefer to make individual payments rather than setting up autopay, our online account management system offers a quick and secure way to make one-time payments.
- Log into your online account.
- Navigate to the "Pay Now" section.
- Enter the payment amount and select a preferred payment method (credit card or ACH).
- Submit the payment.
- Receive a confirmation email, and your account balance will be updated accordingly.
Any type of return payment will result in a $35 return fee.
Autopay is a convenient feature that ensures your bills are paid on time without the hassle of manual payments each month.
- Log into your online account.
- Navigate to the "Account Settings" section.
- Under "Billing Information," select the autopay option.
- Enter your preferred payment method and bank account details.
- Once activated, the specified amount will be automatically deducted from your account on the 1st of each month.
Please remember if your card number changes, you need to update your information, late fee's will apply if your payment is declined. Any type of return payment will result in a $35 return fee.
Keeping your account information up to date is essential for effective account management.
- Log into your online account.
- Navigate to the "Account Settings" section.
- Under "Account Information," update your contact details (address, phone number, email address).
- Modify your payment preferences or add/remove authorized users.
- Ensure all changes are accurately reflected to prevent service or billing disruptions.
Online - Password Reset Options
In today’s digital age, forgetting login credentials is common. Fortunately, we provide two methods to reset your password: the online self-reset option and resetting via staff assistance.
Many online platforms offer a self-reset option, allowing users to regain access to their accounts without staff intervention.
- Visit the login page.
- Click on "Forgot Password."
- Follow the on-screen instructions to receive a reset link via email.
- Use the link to set a new password and regain access to your account.
If the self-reset option is unavailable or unsuccessful, you can reset your password by contacting Storage Towne staff.
- Reach out to Storage Towne staff for assistance.
- Provide requested verification details (name, unit number, address, etc.).
- Staff will provide a case-sensitive temporary password.
- Write down the password, as you will need it both to sign in and to create a new password.
Note: Resetting a password via staff may take longer due to office hours, so this method should be used as a last resort.
Need more space? If you are renting with our Germantown location, it's easy to add another unit to your account by following these steps:
- Log into your account.
- Navigate to the "Add Unit" section.
- Select your preferred unit size and location.
- Confirm the addition and proceed with payment.
New to Storage Towne? Renting a unit online is quick and simple. Stay tuned for our step-by-step guide on how to get started with your first rental!
For further assistance, feel free to contact your Storage Towne location during business hours. We are here to help!
Storage Towne of America Helpful Information