Storage Towne of America Helpful Information

Online Customer Account Guide

Storage Towne Online Customer Account Guide We understand that managing your account is important to you, so we have provided step-by-step guides to help you navigate through the process effortlessly. Simply click on the guides below to get started: We hope these step-by-step guides will assist you in managing your Storage Towne customer account effectively. Should you have any further questions or need additional assistance, please do not hesitate to reach out to staff at the location you are currently storing with. Happy managing! Online - Setting up an Online Account Current Customers Setting up an online account is a simple process that allows current customers to access their account information and manage their services online. To begin: Navigate to our website and locate the "Sign Up" or "Register" button. Enter your account details, including your account number, email address, and a password. Once registered, log in using your username and password. Access your user-friendly dashboard to view account details and manage payments. Online - One Time Payment For customers who prefer to make individual payments rather than setting up autopay, our online account management system offers a quick and secure way to make one-time payments. Log into your online account. Navigate to the "Pay Now" section. Enter the payment amount and select a preferred payment method (credit card or ACH). Submit the payment. Receive a confirmation email, and your account balance will be updated accordingly. Any type of return payment will result in a $35 return fee. Online Autopay set up Autopay is a convenient feature that ensures your bills are paid on time without the hassle of manual payments each month. Log into your online account. Navigate to the "Account Settings" section. Under "Billing Information," select the autopay option. Enter your preferred payment method and bank account details. Once activated, the specified amount will be automatically deducted from your account on the 1st of each month. Please remember if your card number changes, you need to update your information, late fee's will apply if your ...

Christine
October 5th, 2023

How to get the most out of using the Online Tenant Portal

At Storage Towne of America, we realize our customers all have different types of needs and schedules. Therefore, we want to provide the safest, easiest ways for you to get access to your account. As always, you can reach out to the location during business hours for assistance by phone, email or stopping by, but what if you need to make a payment after hours? What if you would like to update your address because you recently moved? Need to print out the last 3 months of receipts? With our online tenant portal, you can do that and so much more. Below you will find a few steps to help you utilize your online account with Storage Towne. Once you have signed into your account you will be at the main Dashboard. From the Dashboard you can view your move-in date, gate code, monthly rate, billing cycle (due date), set up autopay and more. Here is a break down of each of the available buttons. Click on Account Setting. Account Information – Update address, phone number, email. Billing Information – Add/Update Payment Method Contacts – Add/Edit/Remove Contacts (these are the authorized users that we can give information about the account. Security – Change Password and recovery questions. View Rentals Payment Now – make a one-time payment Payment History – Print pdf of past receipts Documents – Print all Documents sent from this system, Lease agreement, Facility Map, Notices, etc. Add Unit - need another unit? You can rent a unit online at the Germantown location and reserve a unit online at the Shelby Drive location. Note for Germantown location customers, if you can wait till the next business day contact the office and we will see if there is a unit close to your current unit that is available to rent Want to Set Up Autopay? Autopay is a great way to always have ...

Christine
July 1st, 2022

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